Frequently Asked Questions
About the Brand
What makes your brand sustainable?
Each piece is made mindfully in Berlin using only natural fibers or rescued deadstock fabrics. I work with trusted European suppliers and sew most garments myself in my studio, with the support of a small local production team when needed. Everything is made-to-order, which means no overproduction and much less waste. I also create zero-waste accessories from fabric scraps, so nothing is left behind.
Where are your clothes made?
All designs are created and produced in Berlin, Germany. Most pieces are handmade by me in my home studio, and sometimes I collaborate with a small local production partner to bring my ideas to life.
What fabrics do you use?
I only use fabrics that are kind to the planet and to you: organic cotton, hemp, undyed cotton, and carefully chosen deadstock fabrics. These materials are high quality, durable, and have their own natural beauty.
What is “made-to-order”?
Made-to-order means that each piece is created especially for you after you place your order. This allows me to avoid excess inventory, reduce waste, and give your garment the care and attention it deserves. It might take a little longer, but it’s always worth the wait.
Are your products vegan?
Yes 💚 All garments are completely vegan. I don’t use wool, silk, leather or any other animal-derived materials.
Do you follow zero-waste practices?
Yes. I use leftover fabric scraps from production to create accessories, making sure as little as possible goes to waste.
Ordering & Sizing
How do I choose my size?
Sizing can vary from country to country, so please check the size chart before ordering. If you’re unsure, just reach out. I’ll be happy to help you find the right fit.
How long does it take to make my order?
Processing times depend on the piece:
- Clothing (made-to-order): 2–3 weeks
- Accessories (made-to-order): 1–2 weeks
- In-stock pieces: 3–5 working days
If you order a mix of items, the processing time corresponds to the made-to-order piece. Please note: processing times don’t include the shipping time of the product.
Can I request custom adjustments?
Yes! If you’d like a few extra centimetres added or want to be sure something fits your measurements, just contact me before ordering. I’ll be happy to help.
Do you offer gift cards?
Yes, digital gift cards are available. A thoughtful and sustainable way to give someone special the choice of their favorite piece.
Shipping & Delivery
Which shipping services do you use?
All orders are shipped with Deutsche Post / DHL and include a tracking number.
Do you ship internationally?
Yes, I ship within Germany, the EU, and worldwide (except the UK and USA, where I currently do not ship).
How much does shipping cost?
Shipping is calculated at checkout based on your location. All orders over 200€ include free delivery.
Find rates and more information on the shipping page.
How long does delivery take?
Germany: approx. 2–4 working days.
European Union (EU): approx. 3–7 working days.
Worldwide: approx. 10–20 working days, but sometimes up to 5–6 weeks depending on customs.
Find more information on the shipping page.
Do you use sustainable packaging?
Yes 🌿 All orders are packed plastic-free with eco-friendly, recyclable materials.
Do I need to pay customs duties?
- Within the EU: No customs duties apply.
- Outside the EU: Customs charges and duties may apply. These are the responsibility of the buyer.
Find more information on the shipping page.
Payments
Which payment methods do you accept?
You can pay securely with credit cards (Visa, MasterCard, American Express), Maestro, Klarna, Apple Pay, Google Pay, Union Pay, Shop Pay and PayPal.
Find more information on the payment page.
Returns & Exchanges
Can I return my order?
Yes. You have the right to return items within 14 days from receiving them. Please contact me before sending anything back.
Who covers the return shipping costs?
Return shipping costs are covered by the buyer.
When will I get my refund?
As soon as I receive your returned item, I’ll process your refund within 14 days.
Care Instructions
How should I care for my garment?
To make your piece last, wash it gently (ideally by hand or at a low temperature in the machine), let it air dry, and avoid tumble dryers.
Contact
How can I contact you if I have questions?
If you’d like to ask about sizing, custom adjustments or anything else, feel free to send me an email at info@daniela-salazar.com or use the contact form on the website. I’ll be happy to help you.